Returns & Right of Withdrawal

CANCELLATION, REFUND, AND EXCHANGE CONDITIONS

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement provided to you.
2. Buyers are subject to the provisions of the Law on Consumer Protection numbered 6502, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), and other applicable legislation regarding the sale and delivery of the product they have purchased, in terms of their obligations and responsibilities.
3. For purchases made electronically through the website (www.moodfest.com.tr), refund transactions are carried out only through the website, and the order amount is refunded to the Buyer via the virtual POS infrastructure used for payment; returns are not accepted at the Seller's physical stores. However, if the Buyer requests an exchange, the exchange can be carried out at the Seller's physical stores, provided that the exchanged product is of equal value to the purchased product or a higher value product, with the price difference covered by the Buyer.
4. Shipping costs for returns and exchanges will be paid by the Buyers.
5. Each purchased product is delivered to the person and/or organization at the address indicated by the Buyer within a maximum of 30 days. If the product is not delivered within this period, Buyers may terminate the contract. However, the delivery period may be extended by 10 days in the presence of the conditions specified in the Distance Sales Agreement.
6. The purchased product must be delivered complete, conforming to the specifications stated in the order, and with any warranty certificate, user manual, etc., if applicable.
7. If the sale of the purchased product becomes impossible, the product cannot be supplied, or the product(s) are found to be damaged, the Seller will notify the Buyer in writing within 3 days from the date of discovery and will refund the total amount to the Buyer within 14 days.
8. The number of products that the Buyer can order may be restricted through an announcement made on the Site. If the Buyer wishes to purchase more than the number stated in the announcement on the Site, the product sale may be prevented. If it is determined that the Buyer has ordered more than the number stated in the announcement after placing their order, orders exceeding the stated number in the announcement may be canceled, and in this case, all payments collected from the Buyer, including delivery costs for the canceled products, will be refunded to the Buyer. The Buyer accepts, declares, and undertakes that they created their order knowing the product order restrictions and that their orders may be prevented and canceled if they order more than the number stated in the announcement on the Site.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

9. If the Buyer does not pay for the purchased product or cancels it in bank records, the Seller's delivery obligation ceases.

PURCHASES MADE WITH UNAUTHORIZED CREDIT CARD USE:

10. If it is determined that the credit card used by the Buyer was used by unauthorized persons unfairly after the product has been delivered, and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the Seller within 3 days, with the shipping costs borne by the Seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

11. If unforeseen force majeure events occur and the product cannot be delivered on time by the Seller, the Buyer is notified. If the Buyer cancels the order and has paid by credit card, the product price is refunded to the bank within 14 days of this cancellation, but it is possible for the bank to transfer it to the Buyer's account within 2-3 weeks. Since the reflection of the refund to the Bank on the Buyer's accounts is entirely related to the Bank's own processing time after the Seller performs the refund transaction, the Buyer accepts and declares that the Seller has no intervention or responsibility for possible delays.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

12. The Buyer is obliged to inspect the goods/services subject to the contract before receiving them; not to accept damaged goods/services, such as those with dents, breaks, torn packaging, etc., from the cargo company, and to immediately notify the Seller of any defects found. Receiving the product(s) by the Buyer means that they are accepted as undamaged and sound. The obligation to protect the product with care after delivery belongs to the Buyer. If the Buyer sees a problem caused by the cargo upon receipt of the product(s), they are responsible for not accepting the product(s) and for having a report prepared by the cargo company official. Otherwise, the Seller will not be held responsible. If the right of withdrawal is to be exercised, the goods/services should not be used. When exercising the right of withdrawal, the invoice must also be returned with the product.
13. The provisions in the Distance Sales Agreement and the Preliminary Information Form regarding the exercise of the right of withdrawal and other matters will apply.

RIGHT OF WITHDRAWAL:

14. The Buyer has the right of withdrawal within 14 (fourteen) days from the date of delivery of the Product subject to the contract to themselves or the person at the address indicated by them. To exercise the right of withdrawal, the Buyer must apply to the Seller via e-mail, phone, or permanent data carrier using the address and numbers specified in Article 1 of the Preliminary Information Form within this period, and it is mandatory to return the product to the Seller within 10 (ten) days, unused, with its package unopened, label uncut, undamaged, and in its original condition as delivered, along with its original box, packaging, standard accessories, and/or promotions if any, in accordance with the provisions of the relevant legislation. In this case, the Product price will be refunded to the Buyer's bank account within 14 (fourteen) days. Since the reflection of the refund to the Bank on the Buyer's accounts is entirely related to the Bank's own processing time after the Seller performs the refund transaction, the Buyer accepts and declares that the Seller has no intervention or responsibility for possible delays. Furthermore, the Buyer can exercise their right of withdrawal through verbal methods directed to the Seller's customer services or written methods (contact form, live support panel, etc.) via “www.moodfest.com.tr”. The burden of proof regarding the exercise of the right of withdrawal mentioned in this article belongs to the Buyer.

 

15. Seller's Contact Information for Withdrawal Notification:

COMPANY NAME/TITLE: MD GİYİM TEKSTİL SAN. TİC. LTD. ŞTİ.

ADDRESS: Akşemsettin Mh. Akdeniz Cad. No:9/A Fatih / İstanbul

EMAIL: merhaba@moodfest.com.tr

TEL: +90 533 940 13 66

16. The shipping fee for the product returned by the Buyer using the right of withdrawal will be covered by the Buyer.

 

17. To exercise the right of withdrawal, a written notification must be made to the Seller via registered mail, fax, or e-mail within the 14 (fourteen) day period, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Exercised" provisions regulated in these Cancellation and Return Conditions, the Distance Sales Agreement, and the Preliminary Information Form.
18. The invoice of the product delivered to the 3rd party or the Buyer (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Order returns issued in the name of institutions cannot be completed if a return invoice is not issued.)
19. The return form, the box, packaging, and any standard accessories of the products to be returned must be delivered complete and undamaged.
20. If there is a decrease in the value of the goods or if the return becomes impossible due to the Buyer's fault, the Buyer is obliged to compensate the Seller's damages in proportion to their fault. However, the Buyer is not responsible for changes and deteriorations that occur due to the proper use of the goods or product within the right of withdrawal period.
21. If the campaign limit amount set by the Seller is fallen below due to the exercise of the right of withdrawal, the discount amount benefited from the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

22. The Buyer cannot exercise the right of withdrawal in the following contracts:

 

a) Contracts relating to books, digital content, and computer consumables supplied in a tangible medium if protective elements such as packaging, tape, seal, or package have been opened after delivery of the goods.
b) Contracts for goods or services whose prices fluctuate depending on financial market fluctuations and are not under the control of the seller or provider.
c) Contracts for goods prepared in line with the Buyer's wishes or personal needs.
d) Contracts for the delivery of goods that are perishable or whose expiration date may pass quickly.
e) Contracts for the delivery of goods that are unsuitable for return for health and hygiene reasons if protective elements such as packaging, tape, seal, or package have been opened after delivery.
f) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.  
g) Contracts for the delivery of periodicals such as newspapers and magazines, excluding those provided under a subscription agreement.
h) Contracts related to accommodation, freight transport, car rental, food and beverage supply, and leisure activities for entertainment or recreation that must be performed on a specific date or period.
i) Contracts for services performed instantly in electronic environment or intangible goods delivered instantly to the Buyer.
j) Contracts for services whose performance has begun with the Buyer's consent before the expiration of the right of withdrawal period.

 

DEFAULT AND LEGAL CONSEQUENCES

23. If the Buyer defaults when making payments by credit card, they accept, declare, and undertake that they will pay interest within the framework of the credit card agreement with the cardholder bank and will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; it may demand any resulting expenses and attorney's fees from the Buyer, and in any case, if the Buyer defaults on their debt, the Buyer accepts that they will pay the damages and losses incurred by the Seller due to the delayed performance of the debt.

PAYMENT AND DELIVERY

24. Through our website, you can use your credit cards for a single online payment or online installment options for all types of credit cards. For your online payments, the amount will be charged from your credit card at the end of your order.